This Refund & Credit Policy (“Policy”) explains how refunds, credits, and billing adjustments are handled for purchases made on MedicalHealthcareJobs.com (“Website”), which is owned and operated by Elohim & Co. Private Limited (“we”, “us”, or “our”). This Policy should be read together with our Terms & Conditions.
1. Overview
MedicalHealthcareJobs.com uses a prepaid credit and wallet system (the “CreditWallet™”) for employer-side products and services, including but not limited to JobPost60™, JobPost90+™, ResumeDownload, ProfileView™, TalentInvite™, and CompanyShowcase™.
Credits are redeemable only for digital services on MedicalHealthcareJobs.com, such as job advertisements and online hiring tools provided on the platform. Credits cannot be exchanged, transferred, or redeemed outside this platform.
Because these are digital services that may be consumed immediately upon use, purchases are generally final and non-refundable, subject only to the limited exceptions outlined below.
2. Non-Refundable Digital Purchases
Unless otherwise required by law, all purchases of credit bundles, credits, tokens, and paid features on the Website are:
- Non-refundable
- Non-transferable between accounts
- Not exchangeable for cash, not withdrawable, and have no cash value
- Not convertible back to your original payment method once processed
- Redeemable only for digital services on MedicalHealthcareJobs.com (job advertisements and online hiring tools)
By completing a purchase, you acknowledge and agree that you are buying access to digital services and that the purchase is final, subject only to the limited exceptions outlined below.
3. Store Credits in Case of Verified Errors
In the event of a verified system or billing error, we may, at our discretion, restore credits to your CreditWallet™ instead of issuing a cash refund. Eligible scenarios may include:
- Credits were deducted but a job posting failed to publish due to a platform error.
- A ResumeDownload or ProfileView™ action failed due to a technical issue on our side.
- A duplicate charge was processed for the same transaction.
- Other confirmed technical malfunctions that prevented delivery of the purchased digital service.
Where we determine that you are eligible, the standard remedy will be to restore the corresponding number of credits or provide equivalent store credits within your CreditWallet™.
4. Cash Refunds (Exceptional Cases Only)
Cash refunds are not normally provided. However, we may consider a cash refund in limited, exceptional situations, such as:
- A duplicate payment was charged for the same purchase and remains fully unused.
- A clear billing error occurred (for example, an incorrect amount charged due to system fault).
- We are required by applicable law to process a refund to the original payment method.
All cash refund decisions are made case-by-case and may require additional verification, including proof of payment and internal technical review.
5. Situations Not Eligible for Refunds
To avoid doubt, the following situations do not qualify for a refund or store-credit restoration:
- Low number of applicants or lower-than-expected applicant quality for a job post.
- Disappointment with the performance of a job posting or campaign.
- Misunderstanding of product features, credit usage, or job posting duration (e.g., JobPost60™ validity period).
- Change of mind after credits or products have been purchased.
- Purchases made by your Employer Admin or any authorized sub-user under your employer account.
- Account suspension or job post removal due to violation of our Terms & Conditions or applicable law.
- Any future expiry of credits that occurs in accordance with an updated version of this Policy, if such expiry rules are introduced.
In these cases, no refund or credit restoration will be provided.
6. Credit Validity & Potential Expiry
At present, credits purchased on MedicalHealthcareJobs.com do not have a set expiry date.
We reserve the right to introduce credit validity periods or expiry in the future. If we decide to do so:
- We will update this Refund & Credit Policy and the Terms & Conditions.
- We will indicate the effective date of any new validity or expiry rules.
- Credits that expire in accordance with those future rules will not be reactivated, exchanged for cash, withdrawn, or converted into new credits, except where required by law.
Any such changes will apply prospectively from the stated effective date.
7. Unauthorized or Fraudulent Transactions
If you believe that a transaction on your account was unauthorized or fraudulent, you must notify us as soon as possible at [email protected].
We may request additional information (for example, proof of payment, identity verification, and internal log checks) and will investigate the matter. Possible resolutions may include:
- Suspending or restricting the affected user account or sub-user ID.
- Restoring credits where an unauthorized action is confirmed.
- Assisting with documentation for your bank or payment provider dispute process.
Please note that if a chargeback is initiated with your bank or payment provider, we may temporarily or permanently suspend your account and/or remove active job posts while the dispute is under review.
8. How to Request a Refund or Credit Review
To request a review of a payment, deduction, or potential refund, please email:
Include the following details where possible:
- Subject line: Refund Request – [Your Company Name]
- Employer account email address
- Transaction date and approximate time
- Invoice number or transaction ID
- Credit package or product purchased (e.g., JobPost60™, JobPost90+™)
- Amount paid and currency
- Short description of the issue, including relevant page URL(s)
- Any supporting screenshots or screen recordings
We aim to acknowledge your request within a reasonable time frame and to provide an outcome after reviewing the relevant logs and circumstances.
9. Processing Timelines
Indicative timelines (which may vary based on complexity and volume of cases) are:
- Store credit restorations: typically within 1–3 business days after confirmation.
- Cash refunds (if applicable): typically within 5–10 business days after approval, depending on your bank or payment provider.
- Complex disputes or fraud cases: may require additional time for investigation.
10. Relationship with Terms & Conditions
This Policy forms part of, and should be read together with, our Terms & Conditions . In the event of any inconsistency between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency, except where applicable law requires otherwise.
11. Changes to This Policy
We may update this Refund & Credit Policy from time to time. When we do so, we will update the effective date at the top of this page. Your continued use of the Website and Services after any changes take effect constitutes your acceptance of the updated Policy.
12. Contact for Refund Enquiries
MedicalHealthcareJobs.com
Managed and marketed by Elohim & Co. Private Limited
Refund & billing enquiries: [email protected]